PRIVACY POLICY

Last Updated: 2/17/2026

InboundRecovery ("we," "us," or "our") operates in the United States as an independently operated business. We respect your privacy and are committed to protecting the business information entrusted to us.

1. Information We Collect

We collect only the business information necessary to deliver our services, which may include:

• Business name
• Owner name
• Business email address
• Business phone number
• Service areas
• Google Business Profile information
• Job completion data submitted by clients
• Limited service-related communications

For Tier 3 clients, we may receive job-related images or content provided solely for Google Business Profile posting.

We do not collect or store payment card information. All payments are processed securely through Stripe.

2. How We Use Information

We use collected information strictly to:

• Deliver missed-call recovery services
• Send automated SMS communications related to service activity
• Facilitate review request automation
• Maintain Google Business Profile activity (if included in your tier)
• Provide reporting and performance summaries

We do not sell, rent, trade, or share your data with third parties for marketing purposes.

3. SMS Communications & Consent

SMS recipients provide consent directly to the local service provider they interact with. InboundRecovery provides the messaging infrastructure on behalf of those service providers and does not independently collect consumer phone numbers for unsolicited messaging.

InboundRecovery may send SMS communications related to service operations including:

• Missed-call responses
• Booking confirmations
• Job notifications
• Feedback requests
• Review requests

By providing a phone number to the service provider and opting in, recipients consent to receive service-related text messages from that service provider, delivered via InboundRecovery's messaging infrastructure.

Message frequency may vary.
Message and data rates may apply.

Recipients may opt out of SMS communications from InboundRecovery at any time by replying STOP.
For assistance, reply HELP.

SMS opt-in consent data is not shared, sold, rented, or disclosed to third parties except our messaging infrastructure providers solely for the purpose of delivering messages.

We do not send marketing SMS messages unrelated to active service operations.

4. Data Storage & Security

Business onboarding and operational data may be stored using secure third-party infrastructure tools necessary to deliver services, including but not limited to:

• Airtable
• Messaging platforms
• Automation tools

We implement reasonable administrative and technical safeguards designed to protect business information.

No system can guarantee absolute security, but we take commercially reasonable steps to protect data.

5. Payment Processing

All payment transactions are processed through Stripe.

InboundRecovery does not store, process, or have direct access to customer payment card details.

Stripe handles payment security and PCI compliance.

6. Data Retention

We retain business information only as long as necessary to:

• Deliver services
• Maintain service continuity
• Comply with legal obligations

Upon termination of service, certain operational data may be retained for accounting and compliance purposes.

7. Contact

For questions regarding this Privacy Policy, contact:

[email protected]